Fri May 03, 2019 5:11 pm
#1691481
I’m very comfortable doing my Self-Assessment online, but I’ve forgotten my User Id. I’m going round in circles and can’t seem able to find a way to get it reset.
Starting from the webpage https://www.gov.uk/contact-hmrc I selecting ‘technical problems using HMRC online services’.
This takes me to https://www.gov.uk/government/organisat ... s-helpdesk.
Clicking on ‘get help with problems signing in’ takes me to https://www.gov.uk/log-in-register-hmrc ... signing-in
Clicking on ‘recover your user ID’ takes me to https://www.tax.service.gov.uk/account- ... ver-userid
I then select the first option and this takes me to https://www.tax.service.gov.uk/account- ... ecoverable which basically says “You cannot recover your user ID online”!!!!
However, it does provide a link to contact HMRC to recover your user ID. I click this link, hold my breath, and guess what…..
…it takes me back to the first webpage!!!
I’ve also tried the phone number. I have to admit that the patronising tone of the voice and the whole construction of the automated options makes me so hoping mad I’m not really listening. However, it seems to refer me to the website!!!!!
Anyone got any ideas?
And how can such inadequate website design by implemented by a government department?
Starting from the webpage https://www.gov.uk/contact-hmrc I selecting ‘technical problems using HMRC online services’.
This takes me to https://www.gov.uk/government/organisat ... s-helpdesk.
Clicking on ‘get help with problems signing in’ takes me to https://www.gov.uk/log-in-register-hmrc ... signing-in
Clicking on ‘recover your user ID’ takes me to https://www.tax.service.gov.uk/account- ... ver-userid
I then select the first option and this takes me to https://www.tax.service.gov.uk/account- ... ecoverable which basically says “You cannot recover your user ID online”!!!!
However, it does provide a link to contact HMRC to recover your user ID. I click this link, hold my breath, and guess what…..
…it takes me back to the first webpage!!!
I’ve also tried the phone number. I have to admit that the patronising tone of the voice and the whole construction of the automated options makes me so hoping mad I’m not really listening. However, it seems to refer me to the website!!!!!
Anyone got any ideas?
And how can such inadequate website design by implemented by a government department?