Tue Jan 08, 2019 8:57 am
#1663641
I trawl this story out every time, but we were shafted royally by O2.
We had a multi-handset contract (18 connections) with O2 and one day our signal quality suddenly worsened in the office so they supplied one of their business boost box units (the one that can do 32 handsets / 4 concurrent calls). All was well for a couple of months until they set up a new 4G cell right near our office.
That completely stuffed us. Because O2 didn't support VoLTE (calls over 4G), we still needed the Boost Box for calls, but all our phones were detecting the 4G signal and connecting to that in priority to the 3G signal provided by the Boost Box.
So what happened was, our phones would ring (because the 4G network signalled them to do so), but the minute you tried to answer, the call was dropped because the phone tried to switch to the non-existent 3G signal (the Boost Box was not an option in this scenario).
O2's suggestion was for all our staff to turn 4G off when we arrived at the office and turn it back on when leaving. Brilliant.
They refused point blank to do anything about it and to rub salt in the wound wouldn't let us exit our contract early because they considered the workaround to be a solution.
We had a multi-handset contract (18 connections) with O2 and one day our signal quality suddenly worsened in the office so they supplied one of their business boost box units (the one that can do 32 handsets / 4 concurrent calls). All was well for a couple of months until they set up a new 4G cell right near our office.
That completely stuffed us. Because O2 didn't support VoLTE (calls over 4G), we still needed the Boost Box for calls, but all our phones were detecting the 4G signal and connecting to that in priority to the 3G signal provided by the Boost Box.
So what happened was, our phones would ring (because the 4G network signalled them to do so), but the minute you tried to answer, the call was dropped because the phone tried to switch to the non-existent 3G signal (the Boost Box was not an option in this scenario).
O2's suggestion was for all our staff to turn 4G off when we arrived at the office and turn it back on when leaving. Brilliant.
They refused point blank to do anything about it and to rub salt in the wound wouldn't let us exit our contract early because they considered the workaround to be a solution.