Sat Jan 08, 2022 3:20 pm
#1892426
Can anyone help?
I am trying to submit a change of address application through the CAA portal. I have ensured that my rating expiry dates are correct, my new address is in 'My Profile' and that my documents are certified and uploaded.
I have the message "You are eligible to submit this application!", however when I submit this I get the following error:-
"The licence product application has not been added to the cart: The licence product application cannot be added. Object reference not set to an instance of an object."
I have tried:-
Logging out and back in
Using Chrome and Edge
Using Incognito mode
Hitting refresh next to submit application before submitting (which is says to do in the instructions)
Hitting submit without refreshing.
Obviously I will call the CAA next week if all else fails but if anyone knows what I'm doing wrong then I'd appreciate the help!
Sent from my SM-G950F using Tapatalk
I am trying to submit a change of address application through the CAA portal. I have ensured that my rating expiry dates are correct, my new address is in 'My Profile' and that my documents are certified and uploaded.
I have the message "You are eligible to submit this application!", however when I submit this I get the following error:-
"The licence product application has not been added to the cart: The licence product application cannot be added. Object reference not set to an instance of an object."
I have tried:-
Logging out and back in
Using Chrome and Edge
Using Incognito mode
Hitting refresh next to submit application before submitting (which is says to do in the instructions)
Hitting submit without refreshing.
Obviously I will call the CAA next week if all else fails but if anyone knows what I'm doing wrong then I'd appreciate the help!
Sent from my SM-G950F using Tapatalk