Tue Nov 16, 2021 1:39 pm
#1882927
avtur3 wrote:His treatment was pretty woeful, case notes being lost, medication not being administered on time, family were having to chase hospital staff to get medication administered, not even being taken to the bathroom. Contradictory information from different medical staff, it was heartbreaking to here his wife's account of how he was being treated.
I've said similar in a recent thread about the CAA - do raise these things as complaints if you can show specific examples, because at least it will then be raised with the individuals as issues. A senior person at the trust will need to investigate.
We recently raised a complaint about NHS care - they did a fairly through investigation and said they would take some things onboard. Eg, for Covid reasons, someone had removed all of the signs and instructions on how to use patient equipment (call bells, etc), but then they didn't have a process for telling patients how to use that equipment
Some of the things complained about, they could show in the notes that my wife was wrong about (being on various drugs, it was hard for her to keep track of what was going on, and they did some monitoring when she was asleep) so its often hard to see all sides of an issue. Sometimes complaints allow a department to take a step back and look at a situation in a different way.
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