Tue Oct 05, 2021 4:23 pm
#1874868
So, following on from the "power companies going bust" thread, some comment on those who are left.
My business power is supplied by British Gas - electricity only, no gas in the hangar. It was a 2 year fixed contract, through a broker. PITA to set up because we have a half-hourly meter but are classified as a "micro-business"; lots of suppliers simply would not speak to us. Back in March my broker advised signing a new contract, to start on 29th September when this one ends. It was a 3 year deal at about the same price I was paying and they were most insistent it was a great deal. So I signed. It was British Gas Plus - a different company (allegedly) using the same branding as BG (without the Plus).
Come early September and BGP email to say that my switch was denied. I call BG and demand to know why. I am told that I "had not notified them" I was switching. WTF? The contract expires. And anyway, I had told them, in August, when they called to make me a derisory offer (refused). No surprise that they "have no record" of this.
So now my switch is delayed 10 days - during which they see fit to charge me 35p per unit and a 60% uplift on the daily rate.
And, of course, this is all to benefit the customer!
My business power is supplied by British Gas - electricity only, no gas in the hangar. It was a 2 year fixed contract, through a broker. PITA to set up because we have a half-hourly meter but are classified as a "micro-business"; lots of suppliers simply would not speak to us. Back in March my broker advised signing a new contract, to start on 29th September when this one ends. It was a 3 year deal at about the same price I was paying and they were most insistent it was a great deal. So I signed. It was British Gas Plus - a different company (allegedly) using the same branding as BG (without the Plus).
Come early September and BGP email to say that my switch was denied. I call BG and demand to know why. I am told that I "had not notified them" I was switching. WTF? The contract expires. And anyway, I had told them, in August, when they called to make me a derisory offer (refused). No surprise that they "have no record" of this.
So now my switch is delayed 10 days - during which they see fit to charge me 35p per unit and a 60% uplift on the daily rate.
And, of course, this is all to benefit the customer!
I intend to live forever.... so far, so good.