Mon Dec 10, 2018 5:48 pm
#1656798
My recent experience at dealers was also that pretty much all of them seemed to have an inability to sell (new) cars.
One was entirely unable to give prices (tried for a few weeks!) despite offering test drives in their 2 demonstrators;
Four were unable to arrange test drives as they had lent out to a customer their one shared demonstrator (which was an older model) across the 4 dealerships.
Only one of the above five phoned back within the time stated (that was to apologise for not being able to offer a test drive within the agreed time).
The dealership we ordered from eventually was open, interested in taking our business, quoted a price that was better than others without messing around, enthusiastic about cars (the salesman was clearly a petrol head), communicated clearly & got back to us quickly. The salesman wasn't a brand specialist (normally dealt with a linked brand) but did his job well, to the point that before we met, he took their demonstrator home to get a feel for it himself and did full research on the car so he was suitably prepared for our meeting and could answer appropriate questions. When we met, he had already unticked all of the "extras" boxes for me, agreeing with me that I didn't need them
Just waiting for the car to get built now...
One was entirely unable to give prices (tried for a few weeks!) despite offering test drives in their 2 demonstrators;
Four were unable to arrange test drives as they had lent out to a customer their one shared demonstrator (which was an older model) across the 4 dealerships.
Only one of the above five phoned back within the time stated (that was to apologise for not being able to offer a test drive within the agreed time).
The dealership we ordered from eventually was open, interested in taking our business, quoted a price that was better than others without messing around, enthusiastic about cars (the salesman was clearly a petrol head), communicated clearly & got back to us quickly. The salesman wasn't a brand specialist (normally dealt with a linked brand) but did his job well, to the point that before we met, he took their demonstrator home to get a feel for it himself and did full research on the car so he was suitably prepared for our meeting and could answer appropriate questions. When we met, he had already unticked all of the "extras" boxes for me, agreeing with me that I didn't need them
Just waiting for the car to get built now...