Mon May 21, 2018 11:18 am
#1612750
I'm in the process of a house move and at the stage of looking at utility providers at the new address, currently with Plusnet for telecoms and been happy with price and service (none fibre) for 3-4 years now so decided to rattle their cage about service at new address.
The adviser started to list costs of different elements of a package but hesitated and said "did you know you're new property is served by a high cost exchange?" ... er "no ... never heard of that". Net result is that it's +£7.50 on all advertised prices because of this "high cost exchange"; and yes that means there is a low cost exchange which relates to normal advertised prices.
Apparently something to do with number of connections to the exchange and where there are a lower number of connections it makes the exchange more expensive for Openreach to operate and this is passed on down the line. ( )
Was also told that some ISP's don't provide service via these high cost exchanges. Anyone familiar with this or is an imaginative way of extracting more money? By the way from what I can see I would accept that this exchange is likely to have fewer connections than one in a busy urban setting.
The adviser started to list costs of different elements of a package but hesitated and said "did you know you're new property is served by a high cost exchange?" ... er "no ... never heard of that". Net result is that it's +£7.50 on all advertised prices because of this "high cost exchange"; and yes that means there is a low cost exchange which relates to normal advertised prices.
Apparently something to do with number of connections to the exchange and where there are a lower number of connections it makes the exchange more expensive for Openreach to operate and this is passed on down the line. ( )
Was also told that some ISP's don't provide service via these high cost exchanges. Anyone familiar with this or is an imaginative way of extracting more money? By the way from what I can see I would accept that this exchange is likely to have fewer connections than one in a busy urban setting.