matthew_w100 wrote: Being a university
That means they have to protect the university from its students. Helping staff? No....
At least, that is my better half's opinion. That and they enjoy empire building.
The HR department of one of the universities she works for, decided to relocate from the campus to an anonymous building in the city centre. You can no longer go in to chat to them, or complain about something to them without a specific appointment, as otherwise the security guard wont let you reach the door, never mind go through it. They tend to not answer phones and take a few days to answer emails (if you're lucky) so its near impossible to book appointments.
They also run highly inefficient processes, such as needing another copy of your passport for each new contract to check if you have the right to work (which you need to create an appointment to bring in to them - which means an hours round trip from the campus).
They don't treat people as single employees if they are under multiple contracts, so get out of paying / enrolling people in pensions (saying you aren't earning above a threshold on any of the multiple contracts). Have cancelled my wife's staff card as one of her many contracts has come to an end, despite her having 2 other active ones.
They refuse to look at contracts more than a week before they are needed (job agreed in August with a January start date) which means there is a backlog at the start of semesters meaning they often don't deal with them till well after the job has started (has taken over 3 months to sort in the past) which means you don't get paid for 3 months. They only sorted the last one 2 days before the first lecture was due to be delivered after my better half said she wouldn't work without the contract.
Ah yes - I guess HR annoy me!