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Re: This error when posting is driving me potty!
PostPosted:Tue Aug 30, 2016 4:25 pm
by jsonuk
Right... I have changed a few settings.
I've updated Tapatalk plugin, so that may solve some issues with that.
I have disabled "post timeout" - this may help but unsure at this point.
There are other changes I could make but trying to make minimal changes and monitor what happens.
Re: This error when posting is driving me potty!
PostPosted:Tue Aug 30, 2016 6:44 pm
by morticiaskeeper
In my reply in the Tapatalk thread, my post disappeared three times. Eventually I copied and pasted.
Re: This error when posting is driving me potty!
PostPosted:Tue Aug 30, 2016 6:44 pm
by morticiaskeeper
But that last reply worked!
Re: This error when posting is driving me potty!
PostPosted:Tue Aug 30, 2016 6:46 pm
by stevelup
jsonuk wrote:Server logs really arent telling me much. If it is a timeout issue then it will be hard to catch.
Just to be clear, it's doesn't feel like a timeout issue - the connection seems to be dropping.
The failure is instantaneous - the millisecond you click the post button, you're immediately dumped to the screen that you've seen screenshotted above.
Re: This error when posting is driving me potty!
PostPosted:Tue Aug 30, 2016 7:55 pm
by jsonuk
stevelup wrote:jsonuk wrote:Server logs really arent telling me much. If it is a timeout issue then it will be hard to catch.
Just to be clear, it's doesn't feel like a timeout issue - the connection seems to be dropping.
The failure is instantaneous - the millisecond you click the post button, you're immediately dumped to the screen that you've seen screenshotted above.
Thanks for the info. The logs arent being very helpful. I will keep looking for answers.
But an instant timeout is not usually a code issue but either HTTP or a DNS issue. Probably the former. Will have to keep looking.
Re: This error when posting is driving me potty!
PostPosted:Tue Aug 30, 2016 9:35 pm
by stickandrudderman
I invariably post from my iPhone or iPad using safari and have suffered the "cannot connect to server" irritation.
Re: This error when posting is driving me potty!
PostPosted:Tue Aug 30, 2016 9:36 pm
by stickandrudderman
And I copied the above before submitting just in case but it wasn't needed this time.
Re: This error when posting is driving me potty!
PostPosted:Wed Aug 31, 2016 6:03 pm
by jsonuk
Right... I managed to replicate the problem on my phone using Chrome. It went straight to an "err_connection_failed" notice.
I
think I worked out the problem - the server
firewall was possibly dropping some connections to the server (hence the instant page error and not a timeout)... This happened to some people more often than others.
I have adjusted the firewall rules.
Please let me know if you're still having posting problems here - then I will look at making more changes.
If I get no responses, I will assume the problem is fixed. If you are a user who has had the problem and it is now fixed - please also let me know
Thanks
Re: This error when posting is driving me potty!
PostPosted:Wed Aug 31, 2016 10:52 pm
by Cessna57
appears to be fixed for me,
iPad / safari
Re: This error when posting is driving me potty!
PostPosted:Wed Aug 31, 2016 11:55 pm
by jaycee58
Miscellaneous wrote:Just to let management know it's not a couple of isolated cases, I have it almost every time.
I'm getting this on my MacBook as well...just lost a long post! Success with a very much shortened post.
Re: This error when posting is driving me potty!
PostPosted:Thu Sep 01, 2016 7:55 am
by stevelup
Sorry to be the bearer of bad news... Just had it.
Re: This error when posting is driving me potty!
PostPosted:Thu Sep 01, 2016 11:31 pm
by jsonuk
Thanks for the update - I have gone down another route and looked at the
SSL protocols. Apparently, Safari does suffer with dropping a particular "handshake" that we use.
http://serverfault.com/questions/721198 ... r-browsersSo I have updated our supported protocol list - and will test again.
I am able to test the error on my phone - I preview a post and then leave it for 25mins, then I get the "error" page when I try to preview again. Will continue my testing...
Re: This error when posting is driving me potty!
PostPosted:Fri Sep 02, 2016 7:22 am
by stevelup
Morning!
I'm not sure I've seen any link between the amount of time spent in preview. I rarely if ever use preview. The whole thing seems almost entirely random.
Wouldn't it fail every time if it was an unsupported SSL cipher?
Re: This error when posting is driving me potty!
PostPosted:Fri Sep 02, 2016 7:32 am
by stevelup
I have noticed another problem which needs looking at though. I often randomly see the 'padlock' disappear in Safari. It does this whenever there are SSL issues. Digging into it, I see:-
This issue in various places...
Code: Select allThe page at https://forums.flyer.co.uk/viewforum.php?f=1 was allowed to display insecure content from http://forums.flyer.co.uk/styles/FLATBOOTS/theme/images/user5.png.
and...
Code: Select allposting.php:748:172The page at https://forums.flyer.co.uk/posting.php?mode=reply&f=2&t=101317 was allowed to display insecure content from http://i.imgur.com/YODaFG0.png.
Re: This error when posting is driving me potty!
PostPosted:Fri Sep 02, 2016 9:00 am
by jsonuk
Thats strange.. I dont appear to see/get those errors.
What version of Safari are you on?