Mon Jun 24, 2024 9:17 am
#2026038
During a flight on Sunday, threading one of our notorious south east choke points, I was receiving a really invaluable traffic service from a controller who was doing an absolutely fantastic job on Farnborough LARS north. She was so busy it was unreal, giving constant traffic with frequent updates to a goodly number of aircraft that were on a traffic service.
The trouble was, the frequency was clogged up and her useful work limited by a seemingly unlimited supply of folk requesting a basic service.
Things I noticed:
1. Everyone taking a traffic service had good RT and communication was crisp, clear and brief.
2. Everyone taking a basic service had bad RT, slow, mumbling, umms and errs, irrelevant detail, long calls with much in the way of mistakes and repetition.
3. Everyone taking a traffic service left the frequency proactively as soon as they no longer needed it, obviously showing awareness of ATC capacity.
4. Everyone taking a basic service hung around until the controller kicked them off due leaving area of coverage or arriving at destination.
Why won't people stop requesting a basic service? It gives you nothing, it helps no-one. If you don't want a traffic service, put the FMC in and listen out or turn the radio off. All you're doing is making life harder for everyone else who either does need something from ATC or is trying to provide that something.
In a highly unprofessional and non-CAP413 move, I expended 2 seconds of valuable airtime telling her she was doing an awesome job as I left the frequency. She'd just been calling me multiple close-proximity contacts with numerous updates, somehow getting it all in around half a dozen numpties giving their life story.
The trouble was, the frequency was clogged up and her useful work limited by a seemingly unlimited supply of folk requesting a basic service.
Things I noticed:
1. Everyone taking a traffic service had good RT and communication was crisp, clear and brief.
2. Everyone taking a basic service had bad RT, slow, mumbling, umms and errs, irrelevant detail, long calls with much in the way of mistakes and repetition.
3. Everyone taking a traffic service left the frequency proactively as soon as they no longer needed it, obviously showing awareness of ATC capacity.
4. Everyone taking a basic service hung around until the controller kicked them off due leaving area of coverage or arriving at destination.
Why won't people stop requesting a basic service? It gives you nothing, it helps no-one. If you don't want a traffic service, put the FMC in and listen out or turn the radio off. All you're doing is making life harder for everyone else who either does need something from ATC or is trying to provide that something.
In a highly unprofessional and non-CAP413 move, I expended 2 seconds of valuable airtime telling her she was doing an awesome job as I left the frequency. She'd just been calling me multiple close-proximity contacts with numerous updates, somehow getting it all in around half a dozen numpties giving their life story.
Last edited by defcribed on Fri Jun 28, 2024 10:04 pm, edited 1 time in total.
Schrödinger's cat walks into a bar. And doesn't.