Yesterday
I posted a copy of an email I sent regarding this. I put a couple of edits into that email as my query was moved from person to person within HMG.
Since this now seems as if it might become quite a saga, I'll copy those first two edits to this post and add this morning's response!
Edit: Well, I did get a rapid initial response, telling me the queries should go to the Home Office and not the Border Force GA Unit. So now sent to them as advised.
Edit2: Home Office have now (0900 1 Dec) forwarded the queries to a section in HMRC.
Edit3: An email has been received this morning from HMRC:
HMRC wrote:Thank you for your email, however, the Home Office have incorrectly passed it to the Air Passenger Duty Team, which deals with Aviation taxes and not the queries you have submitted.
Below is a link which will hopefully help and please note this helpdesk is unable to help you further with your enquiry.
(The link was a generic one on imports and exports and certainly did not address any of the queries.)
Which would close off the enquiry if left there - so I have bounced the queries back to the GAR Support Team and asked them please to find the correct organisation or team to answer.
I have also, on reflection, gone back the HMRC contact and asked him to pass it up his management chain rather than just bounce it - given that the documents have HMRC letterheads.
Sheesh.
Edit 4: The HMRC person replied, pointing me back at the General Enquiries link (2,000 character limit) and ended with "I am sorry but I am unable to help you any further." I've pinged a note via that form, referenced the HMRC document and asked them to contact me. This should
NOT be so difficult.
Double-sheesh.