Whoever wrote the software for the CAA needs the biggest kick up the **** that is imaginable
Cellma is bad enough and waiting for the documents (Class 1 certificate etc) to be uploaded is just such an unnecessary phaff that I can see no logic behind the whole thing. Anything that takes a week between the medical itself and being 'live' on Cellma is not efficient.
What really made me angry was the eLicensing system, which is SO illogical as to be almost unusable. It has not been written by anybody whose first language is English ("Your order have been processed").
Why on earth would I click on an 'i' (several times) as the logical step to allow me to renew a rating? What is 're-instating' a rating (being an FCL program is should only refer to 'renew' or 'revalidate')? Why do I have to register AGAIN, this time for eExams, in order for my rating renewal to be uploaded? I don't want to take exams, I want to renew a rating. Why do I get a message that talks about my cart being empty and an 'exception' causing that? (a)I'm not shopping on Amazon, so don't wan to hear about any sort of shopping cart and (b)telling me there's an 'exception' in the program, with no explanation of why is absolutely useless (it was a phone call to the CAA and the bloke telling me I needed to register for eExams that got rid of the 'exception'). I asked why there is no user's guide to the system. Oh, apparently there is one under 'Candidate Information'. I explained that I am not a candidate for their exams, so why on earth would I look in there and why not just call it a 'user's guide' under its own heading. "Yes, I see what you mean"
= we're not listening and have no intention of changing anything.
It will be interesting to see how long it takes to get my licence back. In theory it should be hours, because everything has green ticks against it, so there shouldn't be any snags. However, this is the CAA, so I just know that their new system is going to take longer than the old way of doing things. The ONLY thing that has been achieved by their electronic submission is they've managed to take their money sooner than they would have previously.
Seriously incredibly under impressed