mpk wrote:I just got an auto reply from FCL saying....
The standard turnaround time for licence applications is 10 working days, however we are outside this SLA at the moment. Our current turnaround time is roughly 4 weeks.
So for those waiting so far >4 weeks you have something to go back with.
Personally I think that after already waiting 5 months, I should have jolly well jumped the queue. As for everybody else - well most organisations with a serious backlog problem resort to some combination of restructuring the workflow, hiring temps, or paying overtime (and if you're salaried staff and things go wrong on your watch, frankly, you work evenings and weekends - most professionals do that from time to time). They have just glibly lived with this for far too long, with no apparent will to sort it out.
Anyhow, speaking for myself, letters sent recorded (none of this email malarky) this afternoon: Chairman, cc: CEO, Head of GAU, Head of Comms. Email sent to my solicitor saying "here's the brief, if this isn't sorted by my latest attempt in 2 weeks, I'll pay a reasonable lawyers bill, do your best".
All really f****ing frustrating isn't it.
Incidentally where they refer to an "SLA" - the "A" means agreement. Agreed with whom precisely? I've never heard of any of the members organisations being consulted about acceptable service standards.
I am Spartacus, and so is my co-pilot.