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EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 2:13 pm
by Trent772
Has anyone else encountered a long delay registering your details on the confusing website CAA Portal thingy ?

Been waiting over a week now for my personal details to be verified. Strange, they have know about me since 1975 :mrgreen:

Re: EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 2:26 pm
by Flying_john
Mine took 8 days. Maybe they are overwhelmed now.

Re: EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 2:36 pm
by Miscellaneous
No problem here, registered, approved and paid. :thumright: :D

Re: EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 2:59 pm
by seanxair
Have had acknowledgement of my submission made on 29/10 but nothing since

Re: EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 3:00 pm
by JAFO
Perhaps they know you too well, @Trent772 :D

Re: EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 4:05 pm
by mlawton
I've got the sky echo but can't register for a portal! It won't accept my user name to proceed, tried at least 10 various user names, 3 different browsers, deleted cookies ,disabled ad locker and all firewalls,tried 3 different computers. Phoned CAA a couple of times said they would pass on toIT dept. Heard nothing for 3 weeks! Spent at least 5 hours trying! Any one else having problems?

Re: EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 4:10 pm
by ArthurG
My approval took a couple of weeks.

Re: EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 4:24 pm
by patowalker
mlawton wrote:I've got the sky echo but can't register for a portal! It won't accept my user name to proceed, tried at least 10 various user names, 3 different browsers, deleted cookies ,disabled ad locker and all firewalls,tried 3 different computers. Phoned CAA a couple of times said they would pass on toIT dept. Heard nothing for 3 weeks! Spent at least 5 hours trying! Any one else having problems?


If the usernames you chose complied with the rules, it is difficult to understand why they were not accepted.

Re: EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 4:27 pm
by mlawton
Yes all done as per the guidance notes

Re: EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 4:30 pm
by patowalker
That is weird. I can imagine your frustration.

Re: EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 4:36 pm
by CloudHound
My ID was verified quite quickly but my application denied :cry:

There appeared to be no way of appealing so I left it a few days then logged on again and resubmitted. This time I've been accepted but didn't receive an email to confirm.

Have you tried logging on today to see if your status has changed?

Re: EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 5:16 pm
by Trent772
I check daily. Will wait until next week, no hurry.

Re: EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 5:30 pm
by Trent772
Ooooooooooooerrr

Someone is watching !

Just got an update !

Re: EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 5:38 pm
by GrahamB
Just submitted my SE2 claim..... we'll see.

Re: EC Rebate Delays - The Ministry...

PostPosted:Wed Nov 11, 2020 5:42 pm
by Miscellaneous
GrahamB wrote:...we'll see.

Why would you doubt getting it? :D