Thu Oct 15, 2020 8:51 am #1803075
thebloke wrote:Do they have to be sent back via the seller e.g. Mendelssohns? I'm assuming there is a statutory guarantee to get a refund if not willing to persevere with it?
Unless uAvionix offer to deal direct then yes, your contract is with the seller rather than the manufacturer. That is who you'd have to return it to.
Regardless of any guarantee offered, you could attempt to exert your statutory rights and return it as 'unfit for purpose' if it keeps dropping out in flight. Depending on the exact circumstances, consumer law may require that you give them an opportunity to repair or replace it before you become entitled to a refund.
Distance selling regs (14 days to change your mind, no reason needed) is another option.
I'd persevere so long as uAvionix are responsive and sensible. The contract may be with the seller, but for non-trivial-costing tech gear most manufacturers understand that they have to engage with end users to some degree. If they just tell you to return it to the seller for a replacement then I'd give that a go. If they just suggest generic solutions like software updates you've already performed and keep stressing that most users do not have this problem, then that's when I'd start thinking about my statutory rights.
The inherent challenge with WiFi is that it's a two-way gig. If your tablet/phone is a bit unstable and tends to drop connections (I've had ones that are, for no reason I've been able to determine) then it might not be the SE2s fault....
Schrödinger's cat walks into a bar. And doesn't.