Sat Oct 21, 2017 6:47 pm
#1566824
Hi all,
I just wondered if anyone could clarify what Bose class as 'Hygiene Parts' on their headsets? From what i've found online I believe it to be the ear seals, microphone foam and headband.
The reason I ask is that I sent my Aviation X away for repair (mentioning no names) and got it back this week. Repair has been done and i'm happy with that however, when I was sent the quote after it was delivered to them, they said the hygiene parts would need to be replaced as they were worn (even though I ticked not to replace them on the form I sent as they aren't excessively worn).
Anyway, to cut a long story short, I agreed to have them replaced and paid in full for them and the repair. However, after picking the headset up from work this morning, it is clear the hygiene parts have not been replaced. The bit of wear/fade that was showing on one of the ear seals is still there, the headband has a bit of glue on where I re-stuck the material to the velco and the mic foam is a bit faded, so there is no chance these could have been replaced.
So, just want to confirm what exactly the 'hygiene parts' are before someone checks their inbox on Monday morning and sees a rather miffed email from me.
Cheers.
I just wondered if anyone could clarify what Bose class as 'Hygiene Parts' on their headsets? From what i've found online I believe it to be the ear seals, microphone foam and headband.
The reason I ask is that I sent my Aviation X away for repair (mentioning no names) and got it back this week. Repair has been done and i'm happy with that however, when I was sent the quote after it was delivered to them, they said the hygiene parts would need to be replaced as they were worn (even though I ticked not to replace them on the form I sent as they aren't excessively worn).
Anyway, to cut a long story short, I agreed to have them replaced and paid in full for them and the repair. However, after picking the headset up from work this morning, it is clear the hygiene parts have not been replaced. The bit of wear/fade that was showing on one of the ear seals is still there, the headband has a bit of glue on where I re-stuck the material to the velco and the mic foam is a bit faded, so there is no chance these could have been replaced.
So, just want to confirm what exactly the 'hygiene parts' are before someone checks their inbox on Monday morning and sees a rather miffed email from me.
Cheers.