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#1519868
zlhglp wrote:Mike Busch's Manifesto on aircraft maintenance gives the example of a British statistician (Waddington) who studied the problem and instigated the change. Probably applied to US aircraft also.


A very interesting book, that.

I think @zlhglp has correctly identified the story you heard, @Paul_Sengupta. The Chapter on Waddington's work is available on the relevant Amazon UK page, via the "Look Inside" function. Here's a link - click on the book cover image, and go to Chapter 1.