Friday 06 December 2013 09:42 UTC
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....and the charming young woman that I spoke to knew nothing about the VFR plates for the 795 except (1) others had asked (2) they are not yet available (3) an erroneous PR message had gone out to say that they could be purchased now, but they can't.
She said she would do some research and let me know. Nothing heard back yet.
Who could believe that one part of Jeppesen do not know what another part is up to. Frankly I'm .... not surprised at all.
My god this process is nearly impossible and I work with computers and software on a daily basis.
Firstly buying the key is easy.
Buying the data from Jeppesen is frought with problems although the UK support team are very helpful. After a few calls I got the data showing up in the JSUM downloader and pressed install to send it to my 795. It went through the process just fine and said "successful" and proceeded not to work. I now have a new button called TERPS in the airfield data bit but it is greyed out and when I eject and reinstall the sd card it says terps data locked. I called Garmin in the US and queued for 15 minutes and they were massively unhelpful and fobbed me off and in the end said its not our problem call Jeppesen. Eventually after I protested he said I should reformat the SD card and install it all again I guess knowing it would get me off the phone.
I am still trying but getting nowhere so far.
Of well many more hours wasted today. I hope this is good if I ever get it working. The US Jeppensen support now say that despite me calling UK Jepp several times today it seems they have enabled Jeppview for VFR even though it was supposed to be the IFR plates I was paying for, Anway I need to call Jepp in the UK on MOnday to argue with them. I have checked and indeed the data I am downloading through JSUm does say Jeppview for VFR so watch out for this one anyone, or just dont bother!!!!! Hundreds of pounds for a really crappy approach plate setup on a very very expensive device. I dont know why us pilots bother.
And some more time wasted and a bit more money. They told me today that I need to pay another 9 euros. They have indeed now added another package. It did mention IFR charts when I first downloaded it so I installed it but it still doesnt work. It still says TERPS DATA LOCKED. I have gone back in the jsum software and both packages now look exactly the same and say Garmin 79/795 electronic charts.
Looks like I will be calling them yet again tomorrow. This process is pathetic!
Just back from the first long trip and I must say the system works very well. The Jeppesen end seems to have kink. After updating the IFR charts I found I had no VFR charts. Luckily this was before departure and I had time to re-install the VFR charts. The Safe Taxi charts from Garmin also work flawlessly.
The 695 will be going on sale this week.
I spoke with someone at Jeppesen again today who told me that they know they have a bug that needs fixing: Currently a 795 electronic VFR airport chart subscription only works if the user already has a 795 electronic IFR plate subscription. They're working on it...
IMO Jeppesen do seem to have a problem in general with their interface with customers, and through absentmindedness or arrogance (the former I think) they lie back against the comfort of their monopoly of data and don't have to bother their little heads with minor things like testing software or upsetting customers... Pity.
At last I have worked it out!!!!!!!!!!!!!!!
I have spent days back and forward with Jeppesen but they had no idea what was wrong. They had given me various subscriptions. I had uninstalled and reinstalled many times and tried all sorts then I had the bright idea of programming the card in my PC card reader rather than directly in my Garmin 795 and hey presto it worked. I did the loading in my pc and shoved the sd card into my garmin and it it was working. Now unfortunately I cant fly for a couple of weeks.
I have been working with the IFR charts from Jeppesen in the 795 for some time. The airport diagrams and approach plates being georeferenced is a great help. I don't know yet how the SafeTaxi diagrams from Garmin will work in comparison. When I am off the runway, I turn to the airport diagram from Jeppesen and zoom in. There I see my aircraft and it is easy to follow taxi instructions.
After the airshow in Friederichshafen, Jeppesen has called me (their initiative) to help me setup the VFR charts on the 795 as well. They sticked with me until this worked out well.
I am happy with the product as is, even though the usability can be much improved.
I have also had a troubling experience with Jeppesen. After eventually getting hold of their sales I paid 69 euros for the VFR chart and paid Garmin for the ChartView key. After some trial and error getting the charts onto my SD card and then my 795 I still found they do not work with the garmin stating "TERP's data corrupt". According to Jeppesen tech support this is a known issue and the VFR charts only work if you have an IFR subscription already. They are working on a work-around but at the moment you have to get an IFR subscription. They suggested I may not need to pay so I have sent a note to the UK/EU sales and told them to fix it an not charge me. I'll let you know how I get on but in the meantime - You have been warned! If you don't already have an IFR subscription then it doesn't work. And as a footnote the serial number they give you does not allow you to view the charts and any other of their software apps including the Ipad app !
Having said that the 795 is a great unit, even if you can't search for cities and insert as a waypoint ! Just try inserting Worcester and you'll find ourself in South Africa !
Can you imagine how much testing they did on that? None at all would seem to be the answer. For a company the size of Jeppesen, owned by Boeing, it frankly beggars belief.
Of course, for those of us unfortunate enough to have to buy their data this is nothing new. Their website bears testament to what they understand about the importance of 'the user experience'. What surprises me is this is all allowed to continue. They seem to run the show at Jepp like a little Ma & Pa business, but it is exact opposite - it's an enormous commercial concern. Why haven't heads been lopped off by now and competent management been put in place? You know, the kind of people who might think about testing things before they sell them, and the kinds of people who might market-test their website to see if it can answer simple questions like "Can a customer find what he is looking for when they visit our website?". (Try finding or figuring out how to buy the UK VFR plates for a UK Garmin 795 on the Jepp website. It takes about 20 minutes if you're buying the IFR plates. There is no mention at all of the VFR plates, but someone on the phone will take your money and sell you the VFR data that doesn't work!)
I really am surprised that this nonsense continues, month after month.... WAKE UP JEPPESEN!
Jeppesen currently give a free 3 month IFR sub until the problem is fixed so there should be absolutely no problem with this
Any Jeppesen dealer worth his salt will give you a far better experience than Jeppesen themselves - that is what we are here for, that is what we do to earn our living. We don't service airlines, we service pilots.
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